Returns & Refund Policy

At Basikali, each piece is a work of art, crafted with care and precision for discerning women who appreciate luxury, quality and timeless design. 

RETURN

At Basikali, we take utmost care to deliver products of the highest quality. However, in the rare event that you receive a damaged product, we offer a return facility subject to the conditions outlined below.

• Returns are accepted only in cases where the product is received in a damaged condition.
• Customers must raise a return request within 24 hours of delivery.
• Any damage must be reported within 24 hours of delivery, along with a clear and continuous unboxing video, which is mandatory for verification. The video must clearly show the sealed package being opened from start to finish.
• Return requests submitted without a valid unboxing video will not be eligible for approval.
• All return requests are subject to internal verification and approval by the Basikali quality team.

Once a return request is approved:

• Return pickup will be arranged on a chargeable basis. Customers also have the option to self-ship the product to our return address.
• The product must be returned in its original condition, unused, unwashed, and unaltered.
• All original tags, labels, and packaging must remain intact.
• Products that show signs of wear, damage after delivery, or tampering will not be accepted for return.
• Sale & discounted products are strictly non-returnable under any circumstances.

Exchange Policy – Within 24 Hours

We offer an exchange window of 24 hours from the time of delivery only in the following cases:

• You’ve received a wrong item or incorrect size from what you ordered.
• The product has a genuine manufacturing defect or damage in transit.

To be eligible for an exchange:

• You must notify us within 24 hours of delivery via email at info@basikali.com
• You must share unboxing video proof clearly showing the issue, starting from the sealed package to the product inside, without cuts or edits.

The garment must be unused, unwashed and in its original condition with all tags intact.

If approved, we will arrange for a reverse pickup and send you the correct or new product once the original is received and inspected. Reverse pickup will be arranged on a chargeable basis. Customers may also choose to self-ship the product to our return.

Important Notes:

• No exchange will be accepted without video proof.
• Products purchased during sale events or with special offers are not eligible for exchange.
• All exchanges are subject to stock availability.
• If the requested exchange is not available, we may issue a store credit valid for 1 month.

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For any further assistance, please contact us at:

info@basikali.com